Refund Policy

ShuttleBand Refund Policy

1. Refund Eligibility

a. Subscription Fees: ShuttleBand offers subscription-based services. Customers may be eligible for a refund within the first 30 days of their subscription, provided they have not used the service extensively. Refunds beyond this period may be considered on a case-by-case basis.

b. Event Tickets and Merchandise: Refunds for event tickets or merchandise purchased through ShuttleBand will be considered up to 14 days before the scheduled event or shipment date. After this period, refunds may not be available.

2. Refund Process

a. Request Submission: To initiate a refund request, customers must contact ShuttleBand’s support team via [Insert Contact Information] within the eligible time frame.

b. Refund Criteria: Refund eligibility is determined based on the usage of the service, event ticket or merchandise policies, and compliance with the terms outlined in this policy.

c. Refund Method: Refunds will be processed using the same payment method used for the original purchase. If this is not possible, an alternative method will be discussed with the customer.

3. Non-Refundable Items and Services

a. Donations: Donations made to ShuttleBand are non-refundable.

b. Downloadable Content: Purchases of downloadable content, such as music or digital products, are generally non-refundable.

4. Event Cancellations and Changes

a. Cancellation: In the event of a canceled performance or event, ShuttleBand will work to issue refunds to ticket holders in a timely manner.

b. Rescheduling: If an event is rescheduled, tickets will generally be valid for the new date. Refunds may be available if customers are unable to attend the rescheduled event.

5. Chargebacks and Disputes

a. Chargebacks: Customers are encouraged to contact ShuttleBand’s support team before initiating a chargeback with their bank. Chargebacks can result in additional fees and may impact the customer’s ability to use ShuttleBand services in the future.

6. Contact Us

For refund inquiries or assistance, please contact ShuttleBand’s support team

7. Changes to this Refund Policy

ShuttleBand reserves the right to update this Refund Policy periodically. Any changes will be posted on our website, and the effective date will be revised accordingly.

Thank you for choosing ShuttleBand!