Refund and Cancellation Policy

 

Effective Date: 21st June 2024

Introduction

At Shuttle Band, we strive to provide a seamless and reliable airport transfer experience. We understand that plans can change, and we aim to offer a fair and transparent refund and cancellation policy. This policy outlines the terms and conditions for cancelling bookings and requesting refunds.

1. Cancellation by Customer

  • Standard Cancellations: You may cancel your booking at any time before the scheduled pickup time. The cancellation policy and any applicable fees will depend on the specific Service Provider’s terms and conditions. Please refer to the cancellation terms provided during the booking process.
  • Last-Minute Cancellations: Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee, as specified by the Service Provider.
  • No-Shows: If you fail to cancel your booking and do not show up at the scheduled pickup time, you may be charged the full booking amount.

2. Refunds

  • Eligibility for Refunds: Refunds are subject to the cancellation policy of the specific Service Provider. Generally, cancellations made well in advance of the scheduled pickup time are eligible for a full or partial refund, depending on the Service Provider’s terms.
  • Processing Refunds: If you are eligible for a refund, we will process your request within 7-10 business days. The refund will be issued to the original payment method used for the booking.
  • Non-Refundable Fees: Certain fees, such as booking fees or service charges, may be non-refundable. These will be clearly stated during the booking process.

3. Cancellation by Shuttle Band or Service Provider

  • Unforeseen Circumstances: In rare cases, a booking may need to be cancelled due to unforeseen circumstances, such as extreme weather conditions, operational issues, or safety concerns. In such cases, we will notify you as soon as possible and provide a full refund or assist you in rescheduling your transfer.
  • Service Provider Cancellations: If a Service Provider cancels your booking, you will be notified immediately, and we will work to find an alternative transfer option or provide a full refund.

4. Modifications to Bookings

  • Change Requests: If you need to make changes to your booking, such as modifying the pickup time or location, please contact us as soon as possible. Changes are subject to availability and the Service Provider’s terms and conditions.
  • Fees for Modifications: Some modifications may incur additional charges, depending on the nature of the change and the Service Provider’s policy.

5. How to Cancel a Booking

  • Online: Log in to your Shuttle Band account, navigate to your bookings, and follow the prompts to cancel your booking.
  • Customer Support: You can also cancel your booking by contacting our customer support team at 888-700-6544 or via email at [email protected].

6. Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact us at:

  • Phone: 888-700-6544
  • Email: [email protected]
  • Address: 15502 Clearbrook St, Westfield, IN 46074, USA